Terms and Conditions for Man And Van St Johns Wood
These Terms and Conditions set out the basis on which Man And Van St Johns Wood provides transport, loading, unloading, and related moving services within the United Kingdom. By making a booking, you agree to be bound by these terms, which are intended to create a clear and fair understanding between the customer and the service provider. These terms apply to domestic and commercial jobs, including single-item moves, full or partial house moves, furniture collection, delivery support, and other agreed transport services. They should be read carefully before confirming any booking.
The terms below are designed to protect both parties and to help ensure that every man and van service runs smoothly, safely, and in line with UK law. Where a booking includes more than one vehicle, additional team members, specialist equipment, or timed access requirements, those details will be confirmed in the booking summary or quotation. If there is any conflict between a written quotation and these Terms and Conditions, the written quotation will usually take priority for the specific service described, unless otherwise stated.
These terms are written for general service use and do not form legal advice. Customers are responsible for reading the full terms before confirming a move, and for ensuring that all information provided at the time of booking is accurate. If you ask for a van and man hire service, a small removal service, or a tailored moving solution, you must make sure that the scope of work, access conditions, and any special requirements are disclosed in advance.
1. Booking Process
Bookings may be made after the customer has supplied the relevant details of the job, including the collection and delivery points, access information, the type and approximate volume of items, preferred dates, and any specific handling needs. A quotation may be based on the information provided at the time of enquiry. If the details change before the job begins, the quotation may also change to reflect the new circumstances. This is particularly important for a man with a van service where loading time, parking, stairs, distance to the vehicle, or extra labour can affect the job size and price.
A booking is only considered confirmed once the customer has accepted the quotation, agreed the service terms, and where required, paid any deposit or initial charge requested. The company may refuse or cancel a booking if the information provided is incomplete, misleading, unsafe, or unsuitable for the type of vehicle or staff allocated. Customers must ensure that all goods are ready for transport at the agreed time and that access routes are available. If the job requires permits, building access arrangements, or advance notice for loading bays, these responsibilities remain with the customer unless expressly agreed otherwise.
Any items not listed or declared at the time of booking may be refused on arrival if they exceed the agreed scope of work or create safety, legal, or operational concerns. The service provider may also adjust the booking if the vehicle size, staffing, or route must change in response to traffic restrictions, road closures, weather, or other operational issues. While reasonable efforts will be made to keep to scheduled times, all collection and delivery times are estimates unless a guaranteed time slot has been expressly agreed in writing.
2. Payments and Charges
Unless otherwise stated in the quotation, charges are based on the type of job booked, the number of staff required, the vehicle used, mileage, waiting time, and any additional services requested. These can include packing support, dismantling, reassembly, heavy lifting, or handling of awkward items. Any additional costs arising from changes to the original booking may be added to the final invoice. Customers should understand that removal van services are often priced according to the actual work completed, not simply the original estimate.
Payment terms will be confirmed at the time of booking or in the quotation. In many cases, full payment is due on completion of the service, although deposits, part payments, or advance card payments may be requested for certain jobs. Accepted payment methods may include bank transfer, card payment, or other methods notified in advance. Late payment may result in additional charges, recovery action, or refusal of further services until all outstanding balances are settled. Any payment processing fees that apply to a specific method will be communicated before payment is taken.
If the customer requests additional work on the day that was not included in the original quotation, the price may be revised to reflect the extra labour, time, or equipment needed. Examples include additional stops, unexpected waiting time, dismantling furniture not previously disclosed, carrying items above ground floor level without lift access, or managing heavy and bulky goods. A revised charge may also apply if the customer is not ready at the agreed time or if access is delayed through circumstances within the customer’s control.
3. Cancellations, Amendments, and Delays
Customers may request to cancel or amend a booking, but any refund, fee, or notice requirement will depend on how close the cancellation is to the booked time and whether resources have already been allocated. If a vehicle, staff, or specialist equipment has been reserved for the job, the company may retain some or all of the booking fee or deposit to cover preparation and loss of opportunity. Where possible, customers should provide cancellation notice as early as they can to reduce avoidable costs.
If the customer is not available at the agreed start time, fails to provide access, or does not have the goods ready for loading, waiting time charges may apply. If the delay becomes excessive, the company may treat the booking as cancelled by the customer and charge accordingly. The service provider may also cancel or postpone a booking in the event of unsafe weather, vehicle failure, staff illness, legal restrictions, or any other event beyond reasonable control. In such cases, a new time may be offered or a refund may be arranged for any pre-paid amount relating to the cancelled portion of the service.
Amendments to the booking should be requested as soon as the customer becomes aware of any change. This includes changes to item volume, delivery address, access conditions, date, time, or the need for extra labour. A revised quotation may be issued where a change affects the time, cost, or resource requirements of the job. Customers should not assume that a change is accepted until it has been confirmed by the service provider.
4. Service Standards and Customer Responsibilities
The company will take reasonable care when handling goods, but customers must ensure that all items are properly prepared for transport. Fragile items should be packed securely, and any object of special value should be clearly identified before the move begins. Customers should also remove loose contents from drawers, disassemble or secure unsteady items where possible, and ensure that any personal belongings are separated from goods to be moved. A house move with van service depends on accurate preparation to reduce the risk of damage or delay.
Customers remain responsible for confirming that all goods can be lawfully transported and do not include prohibited, dangerous, or restricted items. The company may refuse any item that appears unsafe, improperly packed, contaminated, leaking, or unsuitable for transport. The customer must also ensure that parking is available or that suitable arrangements have been made for loading and unloading. Where fines, penalties, or charges are caused by incorrect customer information or poor access arrangements, those costs may be passed on to the customer.
If the customer or any third party assists with lifting, loading, or directing the job, that assistance is provided at the customer’s own risk unless otherwise agreed in writing. Customers should supervise children and pets to avoid injury or disruption during the service. The company reserves the right to stop work if the environment becomes unsafe, abusive, or likely to cause damage to persons or property.
5. Liability and Damage
Liability for loss or damage will be considered in accordance with these terms and any applicable UK consumer law. The company will not be responsible for damage caused by items that are already defective, poorly packed, inadequately secured, or unsuitable for transport. Nor will it be liable for indirect losses such as lost profits, missed deadlines, or emotional distress, except where such exclusion is not permitted by law. The customer is encouraged to have suitable insurance in place for goods of high value or special importance.
Any claim for damage must be reported as soon as reasonably possible and no later than the timeframe stated in the booking conditions or invoice, along with reasonable evidence such as photographs and a written description of the incident. The company may inspect the affected goods, packaging, and setting before agreeing any resolution. If liability is accepted, the usual remedy may be repair, replacement, or reasonable compensation, depending on the circumstances and subject to any legal limits that apply.
The company will not be liable for delays caused by traffic, weather, road closures, mechanical failure, acts of public authorities, or other events outside reasonable control. Where a delay or failure is due to customer actions, incomplete information, or poor access, no liability will arise for resulting inconvenience, additional charges, or rescheduling costs. Nothing in these Terms and Conditions is intended to exclude liability that cannot legally be excluded under UK law.
6. Waste Regulations and Prohibited Items
Where the service includes disposal, removal of unwanted items, or transport of waste, all waste must be handled in accordance with the applicable UK waste regulations. The customer must clearly identify any waste to be removed and confirm whether it is household waste, commercial waste, recyclable material, or specialist waste. The company may only remove waste that it is legally permitted to carry, transport, and dispose of through appropriate facilities and procedures.
It is the customer’s responsibility to ensure that hazardous, clinical, electrical, chemical, asbestos-related, or otherwise regulated waste is declared in advance. Such items may require specialist handling, licences, or separate disposal arrangements and may be refused if the service is not authorised to deal with them. The company will not knowingly transport illegal, dangerous, stolen, contaminated, or environmentally harmful materials. Any undeclared waste discovered during the job may result in immediate refusal, additional charges, or termination of the service.
Customers should understand that waste disposal charges, tipping fees, and recycling costs may apply where applicable. If a job includes waste removal, the customer confirms that they have the right to dispose of the items and that they are not being fly-tipped or dumped unlawfully. The customer also agrees to cooperate with any reasonable checks needed to ensure compliance with environmental and waste law. The company may refuse to complete any task that would place it in breach of legal obligations.
7. Governing Law and General Terms
These Terms and Conditions, and any dispute or claim arising from them, are governed by the law of England and Wales. The courts of England and Wales will have exclusive jurisdiction unless a different forum is required by law. If any part of these terms is found to be unenforceable, the remaining provisions will continue in force. No waiver of any term shall be treated as a waiver of any other term or a continuing waiver unless confirmed in writing.
The company may update these terms from time to time to reflect changes in law, business practice, or service structure. The version in force at the time of booking will apply to that booking unless a later written agreement states otherwise. Customers are responsible for reviewing the terms applicable to their service. A booking confirmation, quotation, invoice, or service note may also contain specific conditions that apply alongside these Terms and Conditions.
By using this van and man service, requesting a moving van and driver, or booking any related man and van removal work, the customer confirms that they have read, understood, and accepted these terms. If the customer is booking on behalf of another person, they confirm that they have authority to do so and that the named customer will be bound by these terms. These provisions are intended to support a professional, lawful, and transparent service relationship for all parties involved.